Scottish Rock Garden Club Forum
Bulbs => Galanthus => Topic started by: mark smyth on December 02, 2014, 12:03:37 PM
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The December Plantsman arrived today. Two articles of interest
Jim Almond on growing species snowdrops
Wim Boens on Eranthis
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Yes, but did your copy fall to pieces as you turned the pages? Mine did.
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Yes, but did your copy fall to pieces as you turned the pages? Mine did.
Mine too!
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Mine is OK but if that happened I'd be on the phone for replacements
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I've just filled in a on-line complaints form to RHS. I've asked for a reply so will post it when it comes.
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I've just filled in a on-line complaints form to RHS. I've asked for a reply so will post it when it comes.
Folks "tweeting" about the disintegrating Plantsman too- with photos to prove it - completely fallen apart.
Have added reply that it's reported here too.
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How different is the Wim Boens article from the one in the 'International Rock Gardener'?
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Just wondering how you open your Plantsman? I go to a flat table, hold it vertical with the spine on the table, lower front and back covers and crease along the spine, take a few pages in and do the same and finally flattened it around the centre
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Mark it is the binding process, you don't even open this edition more than a couple of inches before the pages slip out. What gets me is an email got the response that they aim to answer within seven days and the online complaints form says within ten days. Naively I thought my subscription paid for staff to deal with things like this!!
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How different is the Wim Boens article from the one in the 'International Rock Gardener'?
I was wondering the same thing myself! http://www.srgc.org.uk/logs/logdir/2014Jan291391022895IRG49.pdf (http://www.srgc.org.uk/logs/logdir/2014Jan291391022895IRG49.pdf)
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Much the same I'd say
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Just wondering how you open your Plantsman? I go to a flat table, hold it vertical with the spine on the table, lower front and back covers and crease along the spine, take a few pages in and do the same and finally flattened it around the centre
Hadn't realised that opening a magazine needed to be so scientific, after all I've been doing it quite successfully for the best part of 70 years ::) :P
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Mark it is the binding process, you don't even open this edition more than a couple of inches before the pages slip out. What gets me is an email got the response that they aim to answer within seven days and the online complaints form says within ten days. Naively I thought my subscription paid for staff to deal with things like this!!
I didn't find an email link Brian (musn't have looked hard enough) I got the within 10 days bit. As it looks like a lot of people are complaining what's the betting we don't get a reply before the end of the week?
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I was wondering the same thing myself! http://www.srgc.org.uk/logs/logdir/2014Jan291391022895IRG49.pdf (http://www.srgc.org.uk/logs/logdir/2014Jan291391022895IRG49.pdf)
It is much the same, with some new info (about new cultivars and cultivars that have disappeared) added, also some info about pests and diseases is added!
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I didn't find an email link Brian (musn't have looked hard enough)
Thankfully I never throw anything away ::) It was on the renewal letter.
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David, here's the reply I got this morning from my email (not the feedback form):
Thank you, for contacting us. I am sorry your December issue arrived to you with loose pages. We have highlighted the issue to our production department for investigation. A replacement copy will be sent out in the post to you today. You can expect it shortly.
Please accept my apologies for the error and any inconvenience this may have caused.
Which all seems hunky dory.
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I almost subscribed to 'The Plantsman' on the strength of the two articles on Snowdrops and Winter Aconites but in the end I did not because:
- I wasn't sure if I would be in time to get the December issue I wanted
- I had already read the similar article by Wim Boens
However, if anyone ends up with spare loose-leaf copies I would love to see those. I would refund postage costs.
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David, here's the reply I got this morning from my email (not the feedback form):
Thank you, for contacting us. I am sorry your December issue arrived to you with loose pages. We have highlighted the issue to our production department for investigation. A replacement copy will be sent out in the post to you today. You can expect it shortly.
Please accept my apologies for the error and any inconvenience this may have caused.
Which all seems hunky dory.
Similar reply Brian.
Good Morning,
Sorry for any inconvenience this has caused. I have popped a new copy in the post for you this morning.
We are in touch with the printer and we are aware a binding problem has occurred.
Kind regards